Life happens and sometimes it is unavoidable to miss an appointment. We are always happy to reschedule an appointment if you can give us enough time. If you can’t make it to an appointment it is essential to let us know as soon as possible – a minimum of 24 hours notice is usually required - sickness or emergency are considered here but just let us know. We are often very full and there are others who we can offer an appointment to – but only if we can give them enough time to organise it – otherwise it is a lost opportunity for everyone. For every appointment we make we have to put aside an hour and half to cover notes and administration. Cancelling "the night before" on the day or hours/minutes before an appointment does not allow anyone the opportunity to make other arrangements including us, so its just about simple kindness and respect. With sickness being more of an issues these days it is understandable not to share, and while they say sharing is caring we fully appreciate not sharing being sick.
Communication is key: If you know you are unable to attend an appointment contact us sooner than later and we can reschedule/cancel the appointment – please don’t leave it to the last minute or just not turn up. If you do not let us know, cancel on the day, the night before or do not turn up we may charge a Late Cancellation/Non Attendance fee depending on the circumstances. The cost for a late cancellation/Non Attendance is on the cost schedule above.
We would like to thank you for your consideration of this small but important matter and we look forward to meeting with you soon.
Kind regards RELATE Counselling Hawkes Bay.